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Find the answers to our most frequently asked questions.

How much are the delivery costs?

View our delivery costs

Please note: These delivery costs are estimates. You must request a shipping quote for the items in your cart to receive an exact price.


Returning Items?

If you need to return items ordered incorrectly then we have a re-stocking charge of 20% and a collection charge.

All items that are made to order are non-returnable.


What delivery methods are available?

EFC Fencing has a fleet of new delivery vehicles fitted with Moffett forklift trucks to ensure the safe delivery and curb-side offloading your order.
By prior arrangement, we can comply with specific delivery times and any special offloading requirements to help accommodate the most demanding project schedule.


Can I collect my order?

It is possible for you to collect certain orders at our trade-counter, please call us to see if this is available for your order.


Do you offer a bespoke manufacturing service?

EFC’s bespoke manufacturing service allows you to have products individually designed and made to your specific requirements.
From design, through production to final delivery, EFC has all the design and build capabilities required to produce the most unique products, tailor made for your specific application.

All products that are made to order are non-returnable.


Do you offer a timber cutting service?

Yes. EFC’s timber cutting service allows you to pre-order sawn timber to specific lengths (cutting surcharges may apply).
We can cut tanalised softwood and green oak to order up to the maximum available lengths of 18ft (5.4m).
Depending on your requirements, we can cut and deliver sleepers, posts rails and any other timber within 2 days, or in some cases the same day where you might need to collect your order.


Do you offer design services?

EFC’s project design service provides valuable support for those wishing to create a new project from scratch.
Whether its a landscaping project, fencing solution or decking layout, our team can provide all the assistance required to aid the conversion of concept to reality.